Grievance Redressal Mechanism
The borrowers/other stakeholders can record their grievances. The borrowers/other stakeholders can approach Pegasus to register their grievances through any of the modes mentioned below and expect a response or resolution of the grievance, as the case may be, within 15 working days of registration of grievance. However, in exceptional cases, Pegasus may take longer time to respond. In such case, Pegasus shall inform the borrower the reasons for delay and the expected time frame for resolution.
Please reach out to Grievance Redressal Officer :
Mr. Dhimant Shah
Company Secretary
Pegasus Assets Reconstruction Pvt. Ltd.
55,56, 5th Floor, Free Press House, Nariman Point
Mumbai – 400 021 Tel: +91 22 61884707
Email- dhimant@pegasus-arc.com
OR
grievances@pegasus-arc.com
In case there is no response from the grievance redressal officer within 15 working days
Please write to
Mr. Kishore Srinivasan
Managing Director & Chief Executive Officer
Pegasus Assets Reconstruction Pvt. Ltd.
55,56, 5th Floor, Free Press House, Nariman Point Mumbai – 400 021
Tel: +91 22 61884740
Email- kishore@pegasus-arc.com
In case a grievance is not redressed by Pegasus within a period of 30 working days of the registration of grievance, the borrowers/other stakeholders may then escalate the grievance to the RBI and write to:
Reserve Bank of India, Department of Non-Banking Supervision, 2nd Floor, Centre 1 Building, World Trade Centre Complex, Cuffe Parade, Mumbai – 400 0059.
Grievance Redress Day
Every FIRST FRIDAY* of the month, during our office hours, Pegasus Assets Reconstruction will hold a Grievance Redress Day. On this day, you are welcome to present any concerns, complaints, or issues you may have regarding our services without the need for a prior appointment. Our team will be available to listen to your grievances and work toward resolving them promptly.
To ensure that your concerns are directed to the appropriate representative based on your location, please contact the designated individuals for your branch. We are dedicated to offering efficient and transparent solutions to all issues raised by our clients and stakeholders.
| ZONE | BRANCH | REPRESENTATIVE (any one of the below) | CONTACT DETAILS | |
|---|---|---|---|---|
| West | Mumbai | Dhimant Shah | 9320317744 | dhimant@pegasus-arc.com |
| P. S. Ravendernath | 9821238369 | ravendernath@pegasus-arc.com | ||
| Jayachandran G. | 9833654945 | jayachandran@pegasus-arc.com | ||
| East | Kolkata | Deblina Mukharjee | 9836807582 | deblina@pegasus-arc.com |
| Jasbinder Singh | 9836320444 | jasbinder@pegasus-arc.com | ||
| North | New Delhi | Ramakant Pandey | 9087788888 | ramakant@pegasus-arc.com |
| Vipin Kumar Meena | 9312646035 | vipin@pegasus-arc.com | ||
| South | Chennai | Shankar Balasubramanian | 8056178676 | shankar@pegasus-arc.com |
| South | Cochin | Jijin A M | 9633624336 | jijin@pegasus-arc.com |
| South | Bangalore | Sai Venkatesan | 9884624225 | sai@pegasus-arc.com |
| South | Hyderabad | Mahesh Kumar | 8074311530 | mahesh@pegasus-arc.com |
*Note: If the first Friday of the month coincides with a public holiday, the Grievance Redress Day will be held on the next working day.
Find Our Location
Interested in discussing?
Call Us
Phone: 022-61884700
Address
55-56, 5th Floor, Free Press House, Nariman Point, Mumbai - 400 021. India.
Careers
hr@pegasus-arc.com
Grievances
Send your grievances to the email address of the
Nodal Officer : Dhimant Shah
email id.: sys@pegasus-arc.com or dhimant@pegasus-arc.com